Sponsorship/Agency course

Objectives of the course:
The trainee will be understand what is required of him/her,through performing different types of task within the enterprise .The various task that one should be able to perform .The trainee should be familirised with employer's hope of making sales of the products and services.
Measurement of the trainee:
The wishes of every employer or principal is to employ an effective agent/sponsor who effectively and efficiently meet the goals of the organisation.
The trainee is expected to be effective in ability to be able to do right thing at the right time.It is important to understand that any task should be completed within the desired period .One should not go to perform other task without finish the given task that the management have assigned to do.
The trainee should be efficiently doing duties well or producing desired results.The ability of the trainee to be able to use the equipment and ensure that the task completed.The ability to utilise the resources been given ,if problems shoot and able to ask for training ,coaching and assistance from the manager or supervisor.
Importance of Training?
After get trained the agent now have the knowledge of basic operation system of the enterprise and ability to confirm organisation's trading policy.
This helps to reduce errors at work , have adequate knowledge about the job entitled to perform.The trained person enhanced the promotion at work ,effectiveness and efficience at work to perform duties to the expected standard.
What is Agency/Sponsorship?
This is a profession like any other professions which falls and marketing goods and services of any organisation.The agent need to be trained propery as to excute their duties professionally .The image of the organisation is mostly potrayed by the Agent/sponsor.
Attitudes: Be self instructed and friendly at all times .It is good to be patient and not temparament or different at all times.
Appearance:Personal hygiene is very important .It is important to look good and feel self confidence so that you belive in yourself and make judgements that make your task easier. and progressive. Confidence about the work you are doing ,so your customers,collegues and the rest of management.Your collegues will be able to co-operate with you because of positive effect you expose to them and more with customers who satisfied by the knowledge of the product you are promoting.The top management will be confident in you that you are a reliable person for the mission of the organisation and this increases the chances of being promoted.
The dirty Agent turnishes the image of the whole organisation.A professional Agent will extend the smartness to all operational sorroundings.It is good to ensure that all places of operation and products are tidy always.
The Motto is 'customer is the king'.The customer is always right ,,without the customer there is no business.Always agree with customers complaints/advice so long they don't harm or affect the business.
Customer needs and expectations:
•Quality goods or products
•Good services
•Cleanliness,hygiene -clean stuff
•Good atmosphere,free space
•Cometitive price , friendly staff
•Fast and efficient services
The customer's understanding of quality service is affected by the attitude of the the serving staff their behaviour and what they say.
It is advised to understand what customers need and provide that need .Treat customers as individual not as a number, be attentive to every customer.
Empathy and Rapport:
The skill of seeing things from customer's point of view .Understand customer's feelings and taking account of this in providing an appropriate style of services.
The skill of understand the effect of certain expression ,body movement and appearence have on customer and adopting them accordingly.
How to offer quality services?:
•Be expectant to always be ready to serve customers.
•Be friendly so that you always greet them and wear a happy face.
•Eye contact make you trust worthness ,this implies interest and sencerely.
•Be fast ,quck and accurate to serve the customer.
•Be helpful to give sugestive answers to customer's enquiries.
•Be considerate to think over other people's feelings.
Meeting customer's needs/guest satisfaction:
It is important to smile to customers and being friendly without being too familiay.Anticipate your customer's needs , aware of your customers want and they have to ask.
An Agent should prove to be helpful through offer suggestive selling and guidance to customers who are in decisive is always a way of showing care .However avoid pushing unwanted products and serv